Direct Care For Patients

Frequently Asked Questions

How is Primary Care Services membership different from Concierge Care?

Concierge practices typically charge a high retainer and would also bill insurance for visits that are delivered. The Primary Care Services membership model typically has a lower monthly fee for unlimited visits, does not require a retainer and will not bill insurance for visits.

What are some benefits of a membership?

You have unlimited office visits at no additional cost. Typically your office visit can be scheduled the same day or next day. You can contact your doctor at anytime by phone or secured messaging.

Will I have to pay a copay for my visits?

Your membership covers all your visits including your office visits. There are no co-pays or deductibles.

Are there any exclusions for pre-existing conditions?

There are no pre-existing condition exclusions and there are no increases in the membership fee based upon prior health history. In fact, patients with chronic medical conditions stand to benefit the most from a Primary Care Services membership.

What services are excluded from the membership fee?

The membership gives you access to discounted prices for labs, pathology for PAP smears, skin biopsies, vaccines, etc. You will be referred to a cost effective imaging center for x-rays and advanced imaging.

How does this help me save money?

You won't have to pay a co-pay for office visits or routine physicals. You may also be able to reduce office visits by having many of your concerns addressed by sending your questions directly to your doctor via secure messaging or calling the office.

Many patients carry some traditional form of insurance that has high premium costs. By switching to high deductible plans, patient’s savings on premium are often much more than the cost of membership and premium on high deductible plan that help cover catastrophic and high cost events.

Should I keep my health insurance?

Yes. Membership to Primary Care Services offered by Primary Partners is NOT insurance. While your membership includes access to a discounted cash pricing network of specialists, labs and imaging, you should have an option for reimbursement of expenses due to a catastrophic medical issue.

It is recommended that members continue to carry a medical plan, join a medical cost sharing program or have a health savings account. Bills for care provided by specialist or hospital bills for a serious illness or an accident are generally too large for patients to cover on their own. Health insurance ensures financial help should hospitalization or referral to a specialist be necessary.

What is Primary Care Services membership offered by Primary Partners?

Primary Partners now offers Primary Care Services under a membership model of healthcare where a monthly fee allows members to receive unlimited office visits, email, phone or secure messaging contact with your primary care doctor. Its objective is to provide comprehensive medical care for all your primary care needs with minimal barriers to access, while promoting a long standing, trusted relationship between you and your doctor at an affordable, predictable cost! Memebrship is also available to dependent children for pediatric care.

What if I need medical attention while I’m away from home?

In the age of technology, many conditions can be diagnosed and treated via a simple conversation by phone or email. If appropriate, your doctor will locate the nearest pharmacy and order medication most suited for your circumstance.

Can I add my family to the membership?

Yes you can add your family members subject to the age of the patients the physician sees. You can also qualify for a discount by adding your family members.

What happens if I go to the hospital or need to see a specialist?

Should you require hospital admission, your physician will be glad to recommend some facilities to you. If you have insurance, the hospital will bill your insurance. Your provider will also coordinate your referral to a specialist that offers direct care services or that accepts your insurance.

How do I become a member?

Click on "Enroll Now" above and provide the requested information to begin the process. If you have any questions, please contact us at direct.care@primarypartners.org.

Can a person covered under any insurance join the Primary Care Services membership program?

This program is open to patients covered by any insurance except patients covered under Medicare, Medicaid or other government healthcare programs.

Direct Care For Patients

Benefits Of A Primary Care Services Membership Model

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